Frozen Pet Food Shipping
Special Shipping Policy Frozen Food Shipments
Due to the sensitive nature of Frozen Food we diligently do everything to ensure your order arrives in good shape. This starts with heavy duty packaging utilizing 2” wall thickness card board insulated coolers (reusable) with aluminum/plastic lining, outside card board wrapper and ends with an appropriate shipping method. FROZEN FOOD CANNOT BE IN TRANSIT MORE THAN MAX. 3 DAYS. This is why we implemented the following policy: All orders to be delivered within the State of
Florida will be shipped Fedex or UPS Ground Services. All other orders going outside the State of Florida will be shipped using Fedex/UPS shipping options which will warrant max. 3 business day delivery. You must specify such services at
checkout. If you select any other method exceeding the 3 business day rule we will contact you and additional shipping charges may apply. Since we are on-line with Fedex/UPS, at checkout, when selecting the shipping method you are offered
all appropriate shipping methods available into your ZIP code. Please note that we only will ship on business days guaranteeing a transit time of no more than 3 days unless within the State of Florida (shipping Monday through Thursday), orders will only be shipped Mondays or Tuesdays.
All shipments are carrier insured at package/product value. All shipments may require an adult signature to confirm receipt. Though it seems inconvenient, this is implemented in order to avoid that not just wrong recipients are receiving
our customer’s packages, but also to insure that packages upon receipt receive immediate responsible and proper attention and further storage handling. This is especially important for our frozen products.
We use packaging combinations that will insure your pet food products arrive in excellent condition. If required we use dry ice or similar or better quality and more economical coolants and insulated coolers. And we can
get your package to you when you want it. As you finalize your order the appropriate shipping and handling charge will be applied. These charges include the carrier’s actual charge for the service as well as a
markup to cover shipping insurance and our high cost for proper packaging.
PRODUCT SAFETY INFORMATION
Raw Frozen & Freeze Dried Foods
Commercially made properly prepared raw meat based pet food diets have an excellent safety record. At
LizzysHealthyPetFood.com, we take pet food safety very seriously. Our top priority is ensuring the integrity of ourproducts and the trust of our customers. We pride ourselves on the quality and safety of our products, and our suppliers meet or exceed all industry and government standards in the production of our products. Because of our constant
commitment to safety, we make sure
LizzysHealthyPetFood.com’s suppliers have in place sophisticated food handling systems that are among the best in the industry. Proper procedures when handling pet food will ensure theenjoyment of your products fromLizzysHealthyPetFood.com. Here are some things to keep in mind: Always thaw your products in the refrigerator (in a leak free container). Never thaw products at room temperature. Pet food products will not
last indefinitely in the freezer or refrigerator. Always plan to use your pet foods from
LizzysHealthyPetFood.com in a reasonable amount of time. Do not use the same cutting board or platter for raw meats and cooked meats. Alwayswash hands, utensils, cutting boards and counters that contact raw food with hot, soapy water. Always refrigerate leftovers immediately.
Freeze dried products
Simply remove from package, place in a dish whole or crumbled. Serve dry, or reconstitute by adding 1/4 cup to 2/3 cup of water to 1/2 lb. freeze dried food. Let soak for 10-25 minutes. For faster re-hydration, crumble first and/or use
warm water (Note: Hot water will destroy the live enzymes we work so hard to protect). If meat mixture is to be added to dry food, use one cup of water for additional gravy. After re-hydrating, please refrigerate any uneaten portion; or
discard if left sitting out for more than one hour.
Thawing Product
For best results, thaw all meat in the refrigerator. Remove meat from the box and place in a single layer on a tray. Always leave the wrapper on while thawing.
Storing product
First, keep your freezer as cold as possible. Even a small increase in temperature can shorten the storage life of all frozen pet foods. Second, it is best to leave your pet food in its box to protect quality and freshness. If you do not have
room for this, it's OK to remove your pet food from the box and store it in its actual package.
Please click on any of the following links for more information related to this topic.
Frozen Food Special S/H Policy
Pictures courtesy of Mark Lewis, Good Dog Food Company, Inc.